Help article

Can I use order-alert sounds or a custom audio file?

Updated October 31, 2026

The Store Management portal includes seven incoming-order alert sounds. Administrators can also allow a validated custom MP3, WAV, OGG, or M4A audio file.

Staff can mute alerts until the next order. If an alert is not audible, check the device volume, browser sound permissions, and the portal’s selected alert or mute setting on your ordering site.

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